Privacy Policy
Website: https://www.prolancanada.com
Last Updated: 20 March 2026
Overview
Prolan Canada is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect use store and protect your personal data when you visit our website or interact with our services.
By using this website you agree to the practices described in this policy.
Information We Collect
When you visit our website we may automatically collect certain information about your device and how you interact with the site.
This may include:
• Browser type and version
• Device type and operating system
• IP address
• Pages visited on the website
• Links clicked and interactions with content
• Time spent on pages
• Referral source
• Date and time of your visit
This information helps us understand how visitors use our website and allows us to improve performance usability and security.
Analytics
We use website analytics tools to understand how visitors interact with our website.
Analytics may collect information including:
• Browser network and device information
• Pages visited and time spent on pages
• Clicks and navigation paths
• Scrolling and interactions
• IP address and approximate geographic location
Analytics data is generally aggregated and anonymized where possible and is used to improve the performance and effectiveness of the website.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies are small data files stored on your device when you visit a website.
Cookies may be used for:
• Website functionality and security
• Remembering user preferences
• Website analytics and performance measurement
• Improving user experience
Some cookies are required for the website to function properly. Other cookies may be activated only after you provide consent through our cookie banner.
You can control or disable cookies through your browser settings.
Information You Provide
We may collect personal information when you interact with the website such as when you make a purchase submit a contact form subscribe to emails create an account or request information.
Personal information may include:
• Name
• Email address
• Phone number
• Billing and shipping address
• Purchase details
• Company name for commercial enquiries
This information is used to fulfill orders respond to enquiries and communicate with you.
Orders and Transactions
When you place an order through our website we collect the information necessary to process and deliver your order.
This may include:
• Name
• Billing and shipping address
• Email address
• Phone number
• Order details
Payments are processed through secure payment providers and payment information is not stored directly on our servers.
Address Autocomplete
During checkout or form completion address suggestions may be provided to help you enter shipping or billing information more quickly.
This may involve sending partial address information to third party services that return suggested address results.
Email Communications
Order and account emails may include order confirmations shipping notifications account creation confirmation or password resets.
These emails are required for service delivery and cannot be unsubscribed from.
If you subscribe to marketing emails we may occasionally send updates about products promotions or company news.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email.
If you abandon a shopping cart you may receive a reminder email allowing you to return and complete your purchase.
Third Party Services
Our website may use trusted third party providers to support website hosting ecommerce payment processing analytics email communications and logistics.
These providers may process limited personal information only as necessary to deliver their services and are expected to maintain appropriate security practices.
Sharing Website Content
Our website may include social media sharing features that allow content to be shared through services such as Facebook Instagram LinkedIn or Google services.
If you choose to share content these platforms may collect information including IP address browser information and details about the content you shared.
Your interactions with those platforms are governed by their own privacy policies.
Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access loss misuse or alteration.
While we take steps to protect your information no online system can be guaranteed to be completely secure.
Data Retention
Personal information is retained only as long as necessary to provide services maintain records comply with legal obligations resolve disputes or enforce agreements.
Your Privacy Rights
Depending on your jurisdiction you may have the right to request access to your personal information request corrections request deletion or withdraw consent for marketing communications.
To request access or make changes please contact us using the contact details below.
International Data Transfers and Canadian Privacy Law
Prolan Canada operates in accordance with Canadian privacy legislation including the Personal Information Protection and Electronic Documents Act PIPEDA.
Your information may be processed or stored by trusted service providers located outside Canada where required to deliver services such as website hosting analytics payment processing or email communications.
When this occurs we take reasonable steps to ensure those providers maintain appropriate privacy and security protections consistent with Canadian privacy standards.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices technologies or legal requirements.
When updates occur the Last Updated date at the top of this page will be revised.
Contact
If you have questions about this Privacy Policy or how your personal data is handled please contact:
Prolan Canada
https://www.prolancanada.com