Orders placed through our website are fulfilled through our U.S. logistics partner. Products are shipped from within the United States for customers located in the U.S., helping provide faster and more reliable delivery.
Orders are typically processed within 1–2 business days.
Depending on product availability, orders may ship from different fulfillment locations.
Shipping Policy
Shipping rates and delivery estimates are calculated at checkout based on your location and the weight of your order.
Orders are shipped using trusted national carriers through our fulfillment partners.
If an item in your order is temporarily unavailable, we may:
- Ship available items immediately and send backordered items separately when they return to stock
- Hold the order until all items are available
Customers will be notified if any delays occur.
Delivery Times
Delivery times vary depending on destination and shipping method selected at checkout.
Typical delivery times within the United States are 2–5 business days after shipment.
Once your order ships, you will receive a shipping confirmation email with a tracking number.
Order Tracking
When your order ships, you will receive a confirmation email containing a tracking link so you can follow the delivery of your package.
Shipping Restrictions
Currently we ship to:
- United States
- Canada
For bulk orders, commercial enquiries, or international shipping requests, please contact us directly.
Prolan products may be unavailable for shipment to thefollowing locations: CA, NY, PA, IL, OH, MI, NJ, VA, MA, IN, MD, CO, CT, UT, NH, ME, RI, DE, and DC.
Please contact us if you have questions regarding product availability